Join Our Team! PRC is in Search of A Case Manager and A Program Planner.

PRC JOB ANNOUNCEMENT - P/T CASE MANAGER

ORGANIZATION DESCRIPTION:

Come be a part of our community! Pacifica Resource Center (PRC) is an integral part of the Pacifica community; we provide support to Pacifican individuals and families with a variety of services. Our programs tackle a breadth of sustainability issues such as economic, food, and shelter security. Our mission is to provide Pacifica families and individuals a safety net of food, housing assistance, and other critical services including coaching, advocacy, information, and referral. Our vision is to assure the basic needs of every Pacifican are met so that each member of our community has the opportunity to thrive.

Last year (7/16-6/17), Pacifica Resource Center served 1 in 10 Pacifica Families and our impact is far reaching, providing food to benefit over 24,000 Pacifica children, adults, and seniors; preventing homelessness and sheltering 228 Pacifica families, preparing taxes for 173 households, generating nearly $214,000 in refunds and saving taxpayers $40,000 in tax preparation fees, helping prepare 152 youth for the new school year with grade appropriate school supplies, providing happy holidays to 211 children through our Adopt-A-Family program, as well as assisting 474 Pacificans with Thanksgiving meals and support. Provided over 100 showers (3/17-6/17) to homeless Pacificans through the new shower program.

We are looking for a Case Manager that wants to be a part of our community, and who puts the needs of our families first. The ideal individual will need to be an active listener, resourceful, self-directed, compassionate, detail oriented, able to handle multiple requests for time and attention, ability to remain calm while working with families and individuals in crisis. We are a small team that has a mighty impact because each one of us is committed to excellence and providing the highest levels of care that we can, meaning we do have high expectations and standards and want everyone who joins our team to feel just as impassioned to provide excellent support to our community as we do!

POSITION SUMMARY: Under supervision of the Direct Service Manager, the Case Manager provides comprehensive assessment of client needs, explores options for change with client and develops a specific action plan to move clients from financial crisis to stability. The Case Worker provides direct emergency services and connects client with appropriate agency, serving as client advocate to obtain the service and assist client with short and long term needs. The Caseworker will maintain accurate and timely client records and work in collaboration with the Direct Service Manager to provide case management and counseling. The Case Manager will also carry out duties in accordance with formal policies and procedures.

All job duties are completed with the intention of supporting and stabilizing individuals and families in crisis in accordance with formal policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

- Maintains strict confidentiality of individuals and families using PRC services

- Case manages 25-30% of PRC caseload, approximately 45-55 case contacts per month.

- Independently assesses individuals and families using PRC services and develops an action plan to help them achieve short and long-term stability.

- Analyzes the need for financial assistance of individuals and families using PRC services and determines appropriate expenditures for utility, housing, food, and other critical family needs.

- Assesses eligibility for CalFresh, formerly known as food stamps, and other public benefits; assists applicants in completing applications and coordinates submission and follow up for benefits.

- Provides information and referral to other helping agencies in San Mateo County

- Documents client eligibility for programs with screening requirements

- Records client service, budget, and case notes in case management database

- Intervenes and advocates for individuals and families using PRC services with various public and private agencies to gain access to services and helping them achieve their goals.

OTHER DUTIES AND RESPONSIBILITIES:

- Assists Direct Service Manager with onsite and off-site food distribution programs, such as the free bread and produce days, Family Harvest, and the Produce Mobile

- Serves as back up to Administrative Assistant, as needed.

- Represents PRC in meetings with core agencies, San Mateo County Human Services Agency, and other partners.

- Completes additional tasks as requested or assigned.

EDUCATION AND EXPERIENCE:

- BA in social work, psychology, counseling, or other social service field or 5+ years experience providing social services.

- Three or more years of experience working in the social services field.

- Prior experience working with safety net services highly desirable.

KNOWLEDGE, SKILLS AND ABILITIES:

- Bi-cultural and bilingual skills in Chinese preferred.

- Ability to effectively assess and work with individuals and families in crisis, who often have complex and multiple issues to address.

- Knowledge of safety net services available in San Mateo County.

- Engaging, flexible style with individuals and families, while still being able to set appropriate limits

- Ability to maintain appropriate, professional boundaries and confidentiality.

- Empathetic listening and interviewing skills without judgment.

- Knowledge of and sensitivity to issues of ethnicity, race, class, gender, and sexual preference.

- Excellent organizational and administrative skills with the ability to complete high quality and timely documentation.

- Intermediate skills in MS Office Programs, in particular Word, Excel, and Outlook.

- Ability to work independently, as well as in partnership with other staff and/or other helping agencies.

- Excellent interpersonal, communication, and writing skills.

- Flexibility, sense of humor, tact and diplomacy desirable.

- Creative problem-solver and ability to take initiative

ORGANIZATIONAL RELATIONSHIPS:

The position reports to the PRC Direct Service Manager and works closely with core agencies, San Mateo County Human Services Agency and other safety net or social service agencies.

PHYSICAL DEMANDS:

This position requires up to 5 hours per day sitting, talking, and listening; standing and walking for up to 3 hours per day; 3+ hours per day at computer keying and reaching with arms and hands; and, lifting up to 35 pounds.

WORK ENVIRONMENT:

Most work is done in an office setting. Some travel within the city and county for meetings, trainings, and programs is required on a regular, monthly basis. At least twice per month, services are provided off-site.

SCHEDULING:

Part-time hours are flexible. Ideal days to work include: Tuesday, Wednesday, and Thursday, or Monday, Wednesday, and Friday. We require staff to work on Wednesday to attend staff meetings.

Normal office hours are:

8:30am-5:30pm Mon, Tue, Thu

8:30am-7:30pm Wednesday

8:30am-1:30pm Friday

and 10am-2pm one Saturday per month

BENEFITS:

Part-time employees (who work 50% time / 20 hours per week or more) are eligible for vacation, holiday, and sick time on a pro-rata basis. PRC currently covers 100% of eligible part-time employee costs for dental and vision, and 50% (or pro-rata portion) of employee medical and life insurance coverage. We have a variety of medical plans to choose from which include chiropractic, acupuncture, and mental health services. Only blocks away from the Pacific Ocean, you can take your lunch breaks at the beach!

SALARY RANGE:

$19.00 - $22.41 per hour (depending on experience)

TO APPLY:

Send resume and cover letter to pacresourcecenterhiring[at]gmail[dot]com

Subject: Part-Time Case Manager

No phone calls or drop-ins - e-mailed applications will be considered first.

Annual criminal back ground and driving record check are required for employees working with vulnerable populations, and driving on behalf of agency business.

PRC is an Equal Opportunity Employer


PRC JOB ANNOUNCEMENT - PROGRAM PLANNER

ORGANIZATION DESCRIPTION:


Be a part of our community! Pacifica Resource Center (PRC) is an integral part of the Pacifica community; we provide support to Pacificans with a variety of services. Our programs tackle a breadth of sustainability issues such as economic, food, and shelter security. Our mission is to support the economic security of Pacifica families and individuals by providing a safety net of food, housing assistance, and other critical services, including coaching, advocacy, information, and referral. Our vision is to assure the basic needs of every Pacifican are met so that each member of our community has the opportunity to thrive.

Last year, Pacifica Resource Center served 1 in 10 Pacifica families and our impact is far reaching, providing food to benefit nearly 30,000 Pacifica children, adults, and seniors; preventing homelessness and sheltering 122 Pacifica families; providing over 300 showers to homeless Pacificans, helping them prepare for work, job interviews, and housing search; preparing taxes for 188 households, generating nearly $220,000 in refunds and saving taxpayers over $40,000 in tax preparation fees; helping prepare 158 youth for the new school year with grade appropriate school supplies; providing happy holidays to 224 children through our Adopt-A-Family program, as well as assisting 527 Pacificans with Thanksgiving meals and support.

But, we know that we can do more given that 4 in 10 Pacifica households are eligible for our services. Based on HUD standards, it costs over $117,400 for a family of four to live in San Mateo County. Therefore, over the next year, we plan to expand our services to increase who we serve and how we serve them by focusing on ways to make it easier to access PRC services, especially for higher income Pacificans who may be unaware they qualify to help them reduce the financial burden of living in a high cost area.

PRC is looking for a Program Planner to expand our services to higher income Pacificans while also increasing our overall usability. The Planner will be responsible for developing and executing a plan to conduct focus groups and other forms of information gathering to learn from higher income Pacificans who are not currently using our services. Information gathered will be used to develop 3-5 experiments to test program delivery, including but not limited to a grocery delivery pilot and a web-based interface that determines eligibility for our services.

Statistics and measurable outcomes are expected to determine which test programs are the most viable for full implementation. Outreach to other agencies and organizations is also expected so they are aware of our efforts and could possibly assist or complement them. The Program Planner is a contracted position and is temporary in nature. Hours to be determined and will vary.

ESSENTIAL DUTIES AND RESPONSIBILITIES:


- Develop and execute a plan to gather data on the needs of the community, targeting Pacifica households with higher incomes that are not aware they are eligible for services. This plan must be approved by the Executive Director before it is initiated.


- Develop 3-5 programmatic experiments to increase access to PRC services, guided by the information gathered from higher income Pacificans.


- Conduct pilot projects to test service delivery, ensuring that activities and results are well captured for analysis of the success of the program.


- Present the results of the pilots to the Executive Director, including recommendations of how to proceed.


- Maintain strict confidentiality of individuals and families using PRC services

EDUCATION AND EXPERIENCE:


- Extensive and recent experience in program development

- Experience in conducting and evaluating pilot efforts

- Prior experience working with safety net services highly desirable.

KNOWLEDGE, SKILLS AND ABILITIES:

- Ability to create plans, as well as manage and execute those plans.

- Ability to work independently as well as in partnership with other staff and/or other local businesses and community partners.

- Excellent verbal and written communication skills.

- Detail-oriented with strong initiative and follow up skills.

- Proficient with all MS Office software (Excel, Word, Outlook, PowerPoint, etc) and with using the Web as an information resource.

- Ability to prioritize and meet deadlines.

- Understand the need for and has the ability to maintain appropriate professional boundaries and confidentiality.

- Sensitivity to issues of ethnicity, race, class, gender, and sexual preference.

- Flexibility, sense of humor, tact, and diplomacy desirable.

- Valid California driving license and verified good driving record required.

SALARY:
$26 - $35 per hour (depending on experience)

TO APPLY:


Send resume and cover letter to pacresourcecenterhiring[at]gmail[dot]com

Subject: Program Planner

No phone calls or drop-ins - e-mailed applications will be considered first.

PRC is an Equal Opportunity Employer