Please no phone calls or drop-ins. Applications submitted via email or online will be considered first. Thank you!

Job Title: Case Manager

Reports to: Direct Services Manager

FLSA Status: Non-exempt

FTE: Full-Time

ORGANIZATION DESCRIPTION: Come be a part of our community! Pacifica Resource Center (PRC) supports the economic security of Pacifica families and individuals by providing a safety net of food, housing assistance, and other critical services, including coaching, advocacy, information, and referral. Its vision is to assure the basic needs of every Pacifican are met so that every member of its community has food shelter, and the opportunity to thrive.

Last year (7/17-6/18), PRC assisted 1 in 10 Pacifica families by providing over 600,000 lbs. of food to benefit nearly 27,000 Pacifica children, adults, and seniors; preventing homelessness and sheltering 122 Pacificans; preparing taxes for 188 households, generating nearly $220,000 in refunds and saving them over $40,000 in tax preparation fees – of these households, 22% saved at least $50 in an interest-bearing account; helping to prepare 158 Pacifica youth for the new school year with backpacks and grade-specific school supplies; providing happy holidays to 224 children through its holiday gift program, as well as Thanksgiving assistance to 527 Pacificans; and, providing over 300 showers to homeless Pacificans, helping them prepare for work, job interviews, and housing search.

We are looking for a Case Manager that wants to be a part of our community, and who puts the needs of our families first. The ideal individual will need to be an active listener, resourceful, self-directed, compassionate, detail oriented, able to handle multiple requests for time and attention, ability to remain calm while working with families and individuals in crisis. We are a small team that has a mighty impact because each one of us is committed to excellence and providing the highest levels of care that we can, meaning we do have high expectations and standards and want everyone who joins our team to feel just as impassioned to provide excellent support to our community as we do!

POSITION SUMMARY: Under supervision of the Direct Service Manager, the Case Manager provides comprehensive assessment of client needs, explores options for change with client and develops a specific action plan to move clients from financial crisis to stability. The Case Manager provides direct emergency services and connects client with appropriate agency, serving as client advocate to obtain the service and assist client with short and long term needs. The Case Manager will maintain accurate and timely client records and work in collaboration with the Direct Service Manager to provide case management and counseling. The Case Manager will also carry out duties in accordance with formal policies and procedures.

All job duties are completed with the intention of supporting and stabilizing individuals and families in crisis in accordance with formal policies and procedures.


• Maintains strict confidentiality of individuals and families using PRC services

• Case manages 50-60% of PRC caseload, approximately 90-110 case contacts per month.

• Independently assesses individuals and families using PRC services and develops an action plan to help them achieve short and long-term stability.

• Analyzes the need for financial assistance of individuals and families using PRC services and determines appropriate expenditures for utility, housing, food, and other critical family needs.

• Assesses eligibility for CalFresh, formerly known as food stamps, and other public benefits; assists applicants in completing applications and coordinates submission and follow up for benefits.

• Provides information and referral to other helping agencies in San Mateo County

• Documents client eligibility for programs with screening requirements

• Records client service, budget, and case notes in case management database

• Intervenes and advocates for individuals and families using PRC services with various public and private agencies to gain access to services and helping them achieve their goals. 


• Assists Direct Service Manager with onsite and off-site food distribution programs, such as the free bread and produce days, Family Harvest, and the Produce Mobile

• Serves as back up to Administrative Assistant, as needed.

• Represents PRC in meetings with core agencies, San Mateo County Human Services Agency, and other partners.

• Completes additional tasks as requested or assigned.


• BA in social work, psychology, counseling, preferred.

• Three or more years of experience working in the social services field.

• Prior experience working with safety net services highly desirable.


• Ability to effectively assess and work with individuals and families in crisis, who often have complex and multiple issues to address.

• Knowledge of safety net services available in San Mateo County.

• Engaging, flexible style with individuals and families, while still being able to set appropriate limits

• Ability to maintain appropriate, professional boundaries and confidentiality.

• Empathetic listening and interviewing skills without judgment.

• Knowledge of and sensitivity to issues of ethnicity, race, class, gender, and sexual preference.

• Excellent organizational and administrative skills with the ability to complete high quality and timely documentation.

• Intermediate skills in MS Office Programs, in particular Word, Excel, and Outlook.

• Ability to work independently, as well as in partnership with other staff and/or other helping agencies.

• Excellent interpersonal, communication, and writing skills.

• Flexibility, sense of humor, tact and diplomacy desirable.

• Creative problem-solver and ability to take initiative


The position reports to the PRC Direct Service Manager and works closely with core agencies, San Mateo County Human Services Agency and other safety net or social service agencies.


This position requires up to 5 hours per day sitting, talking, and listening; standing and walking for up to 3 hours per day; 3+ hours per day at computer keying and reaching with arms and hands; and, lifting up to 35 pounds.


Most work is done in an office setting. Some travel within the city and county for meetings, trainings, and programs is required on a regular, monthly basis. At least twice per month, services are provided off-site.


Full-time hours as noted below, and the requirement that staff work one Saturday per month, and support/attend PRC events or outreach as needed.

Normal office hours for staff are:

8:30am-5:30pm Mon, Tue, Thu

8:30am-7:30pm Wednesday

8:30am-1:30pm Friday

and 10am-2pm one Saturday per month


Full-time employees are eligible for vacation, holiday, and sick time. PRC currently offers 100% coverage of employee medical, dental, and vision costs, and 50% coverage for dependents. We have a variety of medical plans to choose from which include chiropractic, acupuncture, and mental health services. PRC also provides retirement contributions. Only blocks away from the Pacific Ocean, you can take your lunch breaks at the beach!


$22.41 - $25.22 hour (depending on experience)


Send resume and cover letter via e-mail to

Subject: Case Manager

No phone calls or drop-ins - e-mailed applications will be considered first. 

Annual criminal back ground and driving record check are required for employees working with vulnerable populations, and driving on behalf of agency business.

PRC is an Equal Opportunity Employer; diverse individuals are highly encouraged to apply.